Shipping
We ship orders using DHL or FedEx to the United States and other couriers according to the area. We do offer expedited shipping at the cost of customers' expense and estimated delivery costs/time vary depending on which kind of service is chosen, the weight of the package, and the delivery destination.
Besides, we have 7 warehouses in the local USA ( Atlanta, Los Angels, Miami, Chicago, Houston, New York, and New Orleans )
Returns
1). I don't like the hair I received, can I return the hair?
Yes. Please look over your order as soon as you receive it. You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request. Please be noticed that the returned items should not be used, colored. But, custom-made orders cannot be exchanged or returned.
2). Do I need to pay for the return shipping?
Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.
Hair Quality
Are your hair wigs made of 100% human hair?
YES. All of our lace wigs are made of 100% human hair and you can treat it as your own hair. And the hair could be dyed and bleached well.
Under normal circumstances, the hair can be permed. But we do not recommend you to perm frequently, it will damage the hair strands.
Some of the bundles have a slightly lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?
Absolutely. This is perfectly normal. Please understand that 100% pure virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.
How long can I expect the wig to last?
This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.